We appreciate your feedbacks that enable us to get better.
Therefore if anything does not work as you expect or you have any ideas to improve our service please contact us.
How can you contact us?
- Please use our web form
- Write us to firstname.lastname@example.org
What happens with your feedback / complaint?
First we register your complaint or feedback and we start to examine the case. If we don´t find any solution for you straight away your complaint can be consulted with specialists. Please expect therefore that the complaint handling can take longer time. It is also possible we need to complete the case and ask you therefore to send us more details.
Within 30 days you get our response or information if there is any reason not to be able to finish complaint handling.
If after our response you still remain dissatisfied you can follow these information:
Out-of-court settlement of consumer disputes
Consumers, who have signed an insurance contract outside of their business activity, may use out-of-court settlements of disputes with UNIQA insurance through the relevant independent subjects.
To settle disputes regarding life insurance, one such subject is the Czech Financial Arbitrator (Legerova 1581/69, 110 00 Praha 1, www.finarbitr.cz). In the event of disputes regarding general insurance, the subject is the Ombudsman by the Czech Insurance Association (Kancelář Ombudsmana České asociace pojišťoven z.ú., Elišky Krásnohorské 135/7, 110 00 Praha 1, www.ombudsmancap.cz) or the Czech Trade Inspection (Štěpánská 567/15, 120 00 Praha 2, www.coi.cz).
If consumers have signed an insurance contract on-line, they have the right to settle their consumer disputes via electronic platforms.